Our Process

How Soko Mtaani operates

This page explains our general business process. It is informational only — enquiries are handled directly by our team via phone or WhatsApp.

  1. 01

    A customer contacts Soko Mtaani through the website, mobile application, phone, or WhatsApp.

  2. 02

    The customer provides the required product information.

  3. 03

    The request is processed by the Soko Mtaani team.

  4. 04

    Products are sourced from trusted suppliers.

  5. 05

    Products are inspected and packed.

  6. 06

    Delivery is assigned to the delivery team.

  7. 07

    The customer receives delivery updates.

  8. 08

    The customer receives the products and relevant receipt information.

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